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Clearline Works – Privacy Policy

Effective Date: 12/01/2025
Company: Clearline Works (“Clearline Works,” “we,” “our,” or “us”)

Clearline Works is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit a booking, request a quote, or communicate with us by phone, email, or SMS.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Information You Provide Directly

  • Name

  • Phone number

  • Email address

  • Service address

  • Billing and payment details (processed through secure third-party processors)

  • Photos, videos, or descriptions submitted for quotes or service planning

  • Communication preferences

  • Account information (if you create a customer portal login)

1.2 Information Automatically Collected

When you interact with our website:

  • IP address

  • Device type, browser type, operating system

  • Pages viewed, time on site, click activity

  • Cookies, pixels, and online tracking identifiers

1.3 Information from Third Parties

We may receive information from:

  • Payment processors (Stripe, Square, etc.)

  • Advertising platforms (Google, Meta, etc.)

  • Review platforms (Google, Yelp)

  • Lead partners (if you submit through a marketplace or referral site)

2. How We Use Your Information

We use personal information for:

  • Providing cleaning services

  • Scheduling, appointment reminders, and service confirmations

  • Invoicing and payment processing

  • Customer support and communication

  • Fraud prevention and safety

  • Marketing and promotional messages (only with proper consent)

  • Improving website performance and service quality

  • Legal, tax, and regulatory compliance

We do not sell your personal information.

3. How We Share Your Information

We may share your data with:

  • Payment and billing processors

  • SMS and email communication platforms

  • Scheduling, CRM, and business management software

  • Subcontractors or cleaners assigned to your job

  • Insurance, legal, or accounting advisors

  • Service providers who support business operations

All vendors are required to protect your information and use it only for business-related purposes.

We do not share personal information with third parties for their independent marketing purposes.

4. Data Security

We use industry-standard measures to protect your data, including:

  • Encrypted payment processing

  • Secure cloud-based scheduling and CRM systems

  • Restricted staff access

  • Regular security monitoring

However, no method of transmission over the internet is 100% guaranteed, and you use our site at your own risk.

5. Data Retention

We keep personal information only as long as necessary for:

  • Providing services

  • Business and financial recordkeeping

  • Legal and compliance obligations

6. Your Rights (United States)

Depending on your state of residence, you may have rights such as:

  • Access to the personal information we hold

  • Request deletion of your information

  • Correction of inaccurate information

  • Opt-out of marketing communications

  • Non-discrimination for exercising privacy rights

To exercise your rights, contact us at:
[Insert Email Address]

7. Cookies & Tracking Technologies

We may use cookies, pixels, and similar tools for:

  • Website functionality

  • Analytics (Google Analytics, etc.)

  • Advertising and remarketing

You may disable or block cookies through your browser settings.

8. Children’s Privacy

Our services are not directed to children under 16.
We do not knowingly collect personal information from minors.

9. SMS Privacy Policy (TCPA/CTIA-Compliant)

This section governs SMS/text messaging used by Clearline Works.

9.1 How We Use Your Mobile Number

By providing your mobile number, you consent to receive SMS messages for:

  • Booking confirmations

  • Appointment reminders

  • ETA notifications

  • Service updates

  • Customer service messages

  • Optional promotional or marketing messages (only with express opt-in)

Message frequency varies by customer activity.

9.2 Your Consent

By submitting your phone number, you agree that:

  • You have the authority to consent on behalf of that number

  • You may receive automated or manual text messages

  • Message/data rates may apply depending on your carrier

9.3 Opt-Out Procedure

You may unsubscribe from SMS at any time by replying:

  • “STOP” – stop all non-essential messages

  • “HELP” – for additional assistance

Your opt-out request is processed immediately.

9.4 Data Use

We store your phone number securely and only use it for Clearline Works communications.
We do not sell or share your number with third parties for marketing.

SMS is delivered through compliant messaging platforms following TCPA and CTIA guidelines.

10. Changes to This Privacy Policy

We may update this policy periodically.
The revised version will be posted on our website with the updated effective date.

11. Contact Information

Clearline Works
Email: info@clearlineworks.com

Phone: 855-833-7665
Business Address: 1200 Brickell Avenue, Miami, Florida, 33131, US

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