FAQS

Frequently Asked Questions

Do you provide cleaning supplies and equipment?

Yes. Our team arrives fully equipped with all the cleaning products, tools, and equipment needed to get the job
done.

What are your rates?

Rates vary depending on the size of the space, the type of cleaning service, and the frequency of visits. Contact us
for a free quote or use our instant booking service

Do you offer discounts for recurring services?

Absolutely. We offer special discounted rates for weekly, bi-weekly, and monthly clients. Ask about our loyalty
packages when booking

What is your cancellation policy?

We understand that plans change. Please provide at least 24 hours’ notice for cancellations or rescheduling to avoid a small cancellation fee.

What areas do you serve?

We currently serve clients across Miami and surrounding areas.

Are you insured?

Yes, we are fully insured to protect both our clients and our team. You can feel confident knowing your space is in safe hands

How do I book a cleaning?

Booking is easy. You can book instantly online, call us, fill out our online request form, or email us to schedule your cleaning appointment.

Do I need to be home during the cleaning?

Not at all. Many clients provide secure access to their property and return to a sparkling clean space.

How long does a typical cleaning take?

The duration depends on the size of your home or office and the type of service requested. Most standard residential cleanings take between 2–4 hours.

Can I customize my cleaning package?

Yes! We’re happy to customize our services to match your specific needs, whether it’s a deep clean, move-in/move-out service, or a focus on certain areas.

Are your staff background-checked and trained?

Yes, all team members undergo thorough background checks and professional training to ensure top-quality service and safety.

What payment methods do you accept?

We accept all major credit cards, debit cards, and secure digital payments. We take an initial 25% deposit. The remaining balance is due upon completion of the clean.

What happens if I’m not satisfied with the cleaning?

Your satisfaction is our priority. If something isn’t right, let us know within 24 hours, and the cleaner will return to rectify any missed spots or errors.

Do you offer same-day or emergency cleaning?

Yes, based on availability. Contact us directly for urgent bookings.

Do you clean Airbnb or rental properties between guests?

Yes! We specialize in quick-turn cleanings for Airbnb and vacation rentals to keep your property guest-ready for the next visitor.

Do you handle post-construction or renovation cleaning?

Absolutely. Our team is experienced in handling detailed post-construction and renovation cleanups, removing dust, debris, and buildup to leave your space move-in ready.

Can you help with organizing or decluttering?

Yes! We also offer light organizing and decluttering support to help you create a more functional, tidy space before or after your cleaning service.